What our Customers say...


I just want to thank Karen & Ashley for their kindness, professionalism, & most of all patience with me. I was dealing with a situation at my house in Williamsburg. Trying to handle it & being out of state made it so much more challenging. Each time I called(which was many, many times) they were so kind & understanding of my situation/stress. Throughout the whole ordeal, they were so reassuring & really put me at ease with each response. So thank you again Karen, Ashley, & SERVPRO team!

"SERVPRO has given me the attention I needed during this time. Throughout the many interactions with the office staff and the onsite crew everyone was patient!"

"Thanks for all your help and thanks for great communication and everyone being so nice."

"We know who to call in a pinch. The estimator did a great job at explaining everything after a tree fell on our house."

"We will defintely be in contact with this company again"

"Great company with friendly and attentive staff between those in the office, from the initial call to the final visit, to the technicians that come to the home. Everybody is willing to explain the process and what needs to be done. I highly recommend this company."

"Our agency loves SERVPRO, Bobby's upbeat and professional attitude has kept us informed on SERVPRO's latest service techniques and innovations for many years. We also enjoy the water mitigation classes offered by them whenever possible."

"Had my local SERVPRO company come to clean our office.  They did an amazing job and the crew we had were very knowledgeable and friendly. I will use them again."

"SERVPRO always goes above and beyond to take care of their clients. The staff is always friendly and they are always willing to explain each step of the process. We appreciate their hard work!"

"I just wanted to pass along that our client’s washer backed up and they had water everywhere, was very pleased with the whole claim process and the cleanup from SERVPRO. This was back in November but we were working with them on something else and she wanted us to know that it was the smoothest and easiest claim they had ever been through. So thank you SERVPRO for making our clients happy and for doing such a great job."

"10 out of 10 would recommend!"

SERVPRO came to our home when our kitchen caught fire. This was the first time my wife and I had ever went through something like this. The technicians were professional and polite. The office answered all of our questions and made us feel like we were in good hands moving forward with the repairs to our home. Without SERVPRO I'm not sure what we would have done. I would highly recommend them to anyone that has to go through a disaster in their house.

"Thank you all so much for the timely help and professional service you provided during my family's recent "water event". In the course of trying to find where our leaks came from, mold was discovered in another location under a bathroom. This was the area you treated and we appreciated all you did to help us.

The workers who completed the job were professional and very courteous. When these types of events happen, it can throw you for a loop."

10 out of 10 in all categories. Great Job

"You all have made this experience easy to deal with considering everything that has happen. First my house caught fire then had a water damage right afterwards. Never once did I doubt SERVPRO"

"The estimator that came out to my home to inspect for mold was professional and prompt with his appointment time. It only took two days for him to compose a detailed plan of action to rid my home of mold in the attic."

"SERVPRO came out to clean the carpets in my house that is less than a year old. I have three dogs that had peed in several rooms. The technician spot treated the urine and cleaned all of the carpets. I was pleased with the end result. The dog smell is gone and my carpets look new again."

They made the clean up process of the mold growing in my basement easier than I thought possible. 

"My mother's home had a water damage, she is elderly and no longer lives there. When we went to go check on it the carpets were saturated with water from a pipe leaking on the second floor. As I work in the insurance business I knew who to call. SERVPRO takes care of my clients and they took care of my property with the best service in the industry."

My friend recommended this SERVPRO for carpet cleaning.  My carpets looked new again, not a single stain left.

Certificate of Satisfaction: 10 out of 10in all areas

They did a wonderful job, and I appreciate all the work they did for us. 

Wonderful job 

"SERVPRO did a great job."

"Thanks for all your help and thanks for great communication and everyone being so nice."

"Awesome staff. Thank you all!"

"Just wanted to say that so far, everyone I have met from SERVPRO has been awesome. Last night Brian and Jeff were great (very respectful of the fact that Kim needed to get to sleep so she could go to work today, efficient with what they were doing, explained things well, seemed to do a great job and got out of here at a reasonable time). You and Tommy are also super. You really seem to know what you are doing, and you explained it to me well enough that I have a flavor for it."

"We have been very impressed with the kindness, patience everyone has displayed with our many questions in our time of need. 

 You truly have a great team. I am amazed at the details of your inventory. Thank everyone for all your support."

"I would recommend you change nothing! Great crew of people!"

"You did a wonderful job, I can not think of any thing to do differently!"

"I have been calling my customer a few times a month just to check on them to make sure everything is going smoothly with their claim and today when I spoke with her she said that a woman by the name Amanda has been great and super helpful. She had nothing but great things to say about SERVPRO and her experience with you guys so I just wanted to say thanks so much for all that you guys have done for them!" We appreciate feedback from our clients!

"The SERVPRO franchise's on-site personnel were prompt, courteous and attentive to my concerns. 10 out of 10 score"

"The SERVPRO Franchise's office staff was courteous, polite and helpful throughout the duration of the job. 10 out of 10 score"

What a wonderful job!  We could not have been happier!

"I wanted to let you know I apprecaite the great quality of work you offered my company during the water damage at our hotel."

Everything was done right.  Thank you for your help! 

We appreciate you guys knowing what you do so well.  You took care of all of our concerns. 

"SERVPRO was very quick to respond to our call when the hotel I work for had water damage. They are very professional! I will definitely use them in the future"

"During the ice storm this past winter SERVPRO responded to our retail store when the ceiling started to leak water do to the snow and ice. SERVPRO did an outstanding job taking care of everything for us."