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Fire & Water - Cleanup & Restoration

Archived Blog Posts

We Are Here for Williamsburg Businesses

4/7/2021 (Permalink)

While water damage can be dreadful for homeowners it is especially inconvenient for business owners. Unexpected leaks can be disturbing to the average work day for many.

SERVPRO is here! We do not only help our fellow small businesses but also large commercial warehouses and everything in between. We try our best to get your business back up and running. No matter the cause you can be sure that we are here to aid in the recovery.

It is very important that as a business owner that any water damage is addressed quickly. Prolonged delays in mitigation can result in further damage to your property specifically microbial growth or in other words mold. Many types of molds exist. All molds have the potential to cause health effects. 

If your business is experiencing any water or mold damage give SERVPRO of New Kent, Williamsburg, and Northern Neck a call 804-966-1400.

Spring is Here and So is Pollen!

3/31/2021 (Permalink)

As the season finally warms pollen is close behind it. Often times it is nowhere near as welcomed as the warm weather. Running noses and itchy eyes do not seem like a dream come true but they are a reality for most people suffering from allergies. Common seasonal allergies include oak, western red cedar, sycamore, maple, elm, birch, ash, cypress, walnut, hickory, and poplar tree pollen and well as a number of weeds and grass varieties. Various symptoms include sneezing, congestion and itchy eyes, ear, nose, as well as throat. To combat this many homeowners, believe that they will be safe from such allergens inside.

Dirty duct work however can cause allergens to follow you inside your home as well. A professional duct cleaning by SERVPRO of New Kent, Williamsburg, and Northern Neck can be effective at removing potentially disturbing allergens from persisting in your home.

Give SERVPRO of New Kent, Williamsburg, and Northern Neck a call at 804-966-1400.

Fire Prevention Tips

3/30/2021 (Permalink)

  • Install smoke alarms outside each sleeping area and every level of a home

  • Check smoke alarms once per month an change the batteries at least once per year

  • Plan an escape route and practice it at least twice per year

When our SERVPRO franchise arrives on the scene following a fire, the first step is to ease the customer. The second step is to pre-test smoke to determine what type of fire has taken place. Knowing the types of smoke and their behavior patterns is crucial.

Are you aware of the different types of smoke?

  • Wet Smoke – Plastics & Rubber: low heat, smoldering, pungent odor, sticky, smears.

  • Dry Smoke – Paper & Wood: fast burning, high temperatures, heat rises, therefore the smoke rises.

  • Protein Smoke – Produced by evaporation of material rather than from a fire: virtually invisible, discolors paints and varnishes, extreme pungent odor.

  • Fuel Oil Soot – Furnace Puff Backs.

    Smoke and soot residue can damage carpet, upholstery and contents if not removed quickly and efficiently. In a fire-damaged structure with soot on the walls and other surfaces, cleaning and restoration is less disruptive and more cost-efficient than replacement. Replacement may also mean a longer disruption time than restoration. For a company waiting to open for business, this downtime can present an enormous hardship.

    Pre-testing helps to determine:

  • The most effective cleaning and restoration processes

  • Pre-existing conditions

  • The extent of the loss

  • Overall costs of the restoration process

  • Replacements

  • What is restorable and what must be replaced

If you need any help with fire clean up give SERVPRO of New Kent, Williamsburg, and Northen Neck a call.


New Kent Residents: Follow These Mold Safety Tips If You Suspect Mold

3/22/2021 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of New Kent, Williamsburg, Northern Neck for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of New Kent, Williamsburg, and Northern Neck specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 804-966-1400

Construction Clean Up

3/20/2021 (Permalink)

If your business was just built or went through a renovation, who do you call to cleanup the mess that was left behind? It is so important for a business to open as quickly as possible after a major project or renovation. SERVPRO of New Kent, Williamsburg, and Poquoson is always here to help with any cleaning needs.

Along with out restoration and rebuild services, SERVPRO of New Kent, Williamsburg, and Poquoson provides customers post-construction cleanup services. Our professional, and highly-trained team will tackle everything and anything that needs addressing.

Cleanup includes:

  • Walls
  • Light fixures and Fans
  • All trimmings
  • Floors
  • Ceilings
  • Doors
  • Air Ducts, Vents, Baseboard Heaters
  • Windows
  • Cabinetry
  • Any trash or plastic left behind
  • Counters

IF your property needs a thorough, post-contraction cleaning, call the trusted professionals at SERVPRO of New Kent, Williamsburg, and Northern Neck at 804-966-1400. We can handle any size, no matter how big or small!

Northern Neck Residents: We Specialize in Flooded Basement Cleanup and Restoration!

3/17/2021 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Northern Neck basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today – 804-966-1400

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of New Kent, Williamsburg, and Northern Neck and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready to Help 804-966-1400

No Job is Too Big!

3/5/2021 (Permalink)

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.

At SERVPRO, the difference is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. Get the professionals, call SERVPRO.

Clients for the Commercial Large Loss program include the following:

  • The Hospitality Industry
  • Property Managers
  • Universities
  • Municipalities
  • Warehouses
  • Office Buildings

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable.

Should a storm or major event strike, call SERVPRO of New Kent, Williamsburg, and Northern Neck at 804-966-1400!

Catastrophic Storm and Major Event Response

Williamsburg Smoke and Soot Cleanup

2/28/2021 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of New Kent, Williamsburg, and Northern Neck will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

Call Us Today – SERVPRO of New Kent, Williamsburg, and Northern Neck


Space Heater Safety

2/14/2021 (Permalink)

Space heaters are designed to supplement cold rooms and must be used with extreme caution. According to the National Fire Prevention Association (NFPA), nearly half of all home heating fires occur during the peak months of December, January, and February.

According to NFPA - Space heaters are the type of heating equipment most often involved in home heating fires, figuring in two of every five of these fires and accounting for 86% of associated civilian deaths, 78% of civilian injuries, and 54% of direct property damage.

General Guidelines for Space Heater Safety

There are several ways people can prevent accidental fires in their homes. One of the most important is to select heaters that have been tested and certified by testing laboratories. Also, keep areas around the heat source free of paper and trash.

When choosing the placement of the heater, remember the three feet safety rule by keeping everything that can burn at least three feet away from the heat source. Only use the heaters to heat the small space. 

Place the space heater on a hard level nonflammable surface, never on carpet, blankets, or rugs. Never use a defective heater or one that is missing its heating element guard. Make sure you use the proper size space heater for the room.

When purchasing a new space heater, look for a model with an automatic shut-off in case the heater is left on too long. In addition, a tip-switch will automatically cut off the heat if the unit topples over. Even with the safety features, never leave the heater on when sleeping, out of the room, or away from home.

Give SERVPRO of New Kent, Williamsburg, Northern New Kent call at 804 -966-1400

When Storms or Floods hit Williamsburg, SERVPRO is ready!

2/12/2021 (Permalink)

SERVPRO of New Kent, Williamsburg, and Northen Neck specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Williamsburg, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Give SERVPRO of New Kent, Williamsburg, and Northern Neck a call 804-966-1400.

Conditions In Williamsburg Might Be Right For Mold

2/5/2021 (Permalink)

It’s estimated that more than 1 million types of mold exist, yet less than 10 percent have actually been named. This means mold is very common in both indoor and outdoor environments. While mold and humans can sometimes co-exist without issue, there are certain species of mold that can cause health effects for some people.

If the right conditions exist, mold will grow.  Those conditions include:

  • Water - Different mold types require varying amounts of liquid before growth begins.   
  • Temperature - Normal indoor temperatures will promote mold growth.
  • Time - Initial mold colonizers can take hold within one day after being exposed to an adequate water supply.

Mold growth can occur in any home, so it’s important to keep an eye out for situations that might promote mold activity. Roof/chimney leaks, wet basements, or condensation from ducts that dampen surrounding insulation are just a few examples of issues that make a house a prime target for mold growth.

If you suspect mold in your home, call SERVPRO of New Kent, Williamsburg, New Kent to assess the situation. We have the knowledge, tools and track record to effectively remediate mold in your home or business.

If you suspect mold, call us today at 804-966-1400

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of New Kent, Williamsburg, and Northern Neck for mold remediation services. 

Always here for New Kent, Williamsburg, and Northern Neck

2/4/2021 (Permalink)

SERVPRO of New Kent, Williamsburg, and Northern Neck is prepared 24 hours a day for any water emergencies, minor or major we do it all. When you are dealing with water damage, immediate action is very important. A delay can greatly increase the severity of the water damage.

We understand that when you call us, you may be feeling confused and stressed. You need an expert to guide you through this crisis. SERVPRO of New Kent, Williamsburg, and Northern Neck has IICRC water restoration techs and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring. 

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Give SERVPRO of New Kent, Williamsburg, Northern Neck a call at 804-966-1400.

Is Your Attic Properly Ventilated?

1/27/2021 (Permalink)

As a home owner weather seems to be the biggest enemy. That is why it is important to make sure that your home can withstand the elements in order to prevent any damage. Your attic similar to most parts of your home is at risk of unpredictable water damage. Paying attention to if your attic is properly ventilated  may protect your home from damage.

  1. The eaves and roof. If you do not see any vents on the eaves or the roof of your attic you may need to consider adding them. This is to promote proper insulation which prevents mold from growing.
  2. Grab a flashlight and inspect your attic during winter. If you see dampness or frost you need better roof ventilation and attic vents.
  3. Touch your ceiling on a sunny day. If it is hot then your attic has been turned into a solar oven and you may need to consider better insulation as well.

Unproperly ventilated attics can result in mold growth. If you believe that your home may have mold give SERVPRO of New Kent, Williamsburg, and Northern Neck a call at 804-966-1400.

Water Damage Timeline

1/25/2021 (Permalink)

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of New Kent, Williamsburg, and Northern Neck

SERVPRO of New Kent, Williamsburg, and Northern Neck specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need any help with water damage up give SERVPRO of New Kent, Williamsburg, and Northern Neck a call.


Certified: SERVPRO Cleaned – a defensive cleaning program

11/19/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of New Kent, Williamsburg, and Northern Neck today at 804-966-1400 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

We Are Cleaning Experts

11/10/2020 (Permalink)

Certified: SERVPRO Cleaned Window Cling. Certified: SERVPRO Cleaned Window Cling.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of New Kent, Williamsburg, and Northern Neck





Have you checked there? Three hidden places where mold grows!

11/9/2020 (Permalink)

Mold is a disaster. Unseen mold can be even worse. These three places are often forgotten about, but are very common for mold growth in homes.

Underneath or behind refrigerators.

Most people do not think about their fridge as anything more than a place to store food. This goes to show that it is very unlikely that anyone is checking behind or even under there refrigerator for anything. Here at SERVPRO we get several calls a week regarding water lines to refrigerators that burst. Sometimes these calls are regarding huge amounts of water coming out, but there is still a percentage that face smaller leaks. These smaller leaks can go undetected for days if not weeks. That constant moisture is a breading ground for mold.

Household plants.

Overwatering indoor plants is a huge cause of mold growth. Not all household plant pots have the proper drainage that is important to keep that plant healthy.

Window Air Conditioner Units.

As the weather in Virginia decides that it is ready to transition into the cold, many residents in New Kent, Williamsburg, and Northern Neck beginning to take their air conditioning units out of there windows to put into storage. There may be a horrid surprise waiting. Air conditions can grab moisture from the air and trap it until it possibly grows into mold that may be seen around ducts and drain pans and potentially on coils.

If you see any visible or suspect any mold in your home give SERVPRO of New Kent, Williamsburg, and Northern Neck a call 804-966-1400. Schedule your mold estimate today!

4 Fire Prevention Tips for Homeowners

11/6/2020 (Permalink)

If there is one common practice that everyone was taught in school it was to stop, drop, and roll in the case of a fire. While this common practice has been all but drilled into us in childhood there is one piece of information that is often forgotten in the midst of a fire, preparation. Being prepared in the case of a fire is your best bet for keeping yourself and your family safe. Here are five tips to prevent a fire.

  1. Make sure that all smoke alarms and carbon monoxide detectors are functional in your home. Just having a smoke alarm and carbon monoxide detector in your home is not enough. It is extremely important to verify that these instruments are working how they are intended too.
  2. Invest in fire extinguishers and sprinklers. It is important to have fire extinguished and sprinklers in the home as they can help prevent the spread of small fires. A fire extinguisher should be used when a fire is confined to a small space.
  3. Stay alert while cooking. Kitchen fires are very frequent causes of fires. It is important to know how to put out a grease fire. Grease fires is not to be doused in any kind of liquid. A liquid on a grease fire will only work to expand the already growing fire. A better method is if the fire is in a pan to cover it completely with a metal lid or a baking sheet. It is best to also call 911.
  4. Have a plan. It is very important to not only be avidly working to have a preventative plan in case of a fire but to also to have an up to date backup plan. An escape plan is crucial to ensuring that individuals are calm and not panicked.

Despite how prepared one might be there are still events that result in fires that are uncontrollable. That is where SERVPRO steps in to help. Fire clean up should be left up to a professional that can aid in minimizing the fire damage as much as possible.

If you need any help with fire clean up give SERVPRO of New Kent, Williamsburg, and Northern Neck a call.


Crawlspace Encapsulation Homeowner Tips

11/3/2020 (Permalink)

Various homes in the New Kent, Williamsburg, and Northern Neck area have crawlspaces. It is likely that most people are not regularly inspecting these areas.  However, the occasional visit may reveal one of SERVPRO’s constant foes, mold. Mold can cause health effects to humans and pets alike. It is important to consider how the ventilation in your home is contributing to moisture in your crawlspace. We have been getting more and more calls every day about mold losses which is why it is important to stay aware of what could be lurking around right under your feet.

Being proactive is a great way to avoid the stress that is caused by discovering mold in an unlikely place. There are two very popular methods to protect the crawlspace from moisture: a vapor barrier or closing the vents and having them sealed shut. While these two methods may seem slightly similar as they both are a form of encapsulation, they are wildly different from one another.

Crawlspace sealing, while more inexpensive,  does not compare to installing a vapor barrier. Sealing off the vents in a crawl space will prevent the moisture from entering through the vents; nevertheless it does not account for the moisture that seeps in through the walls of the crawl space.

However, a vapor barrier prevents wall, floor, roof and ceiling assemblies from getting wet due to moisture. Just like in the name, vapor barriers act as a barrier, whereas crawlspace sealing does not. Despite how simple it may seem, you should allow a professional to install your vapor barrier for maximum accuracy. Improper instillation can result in moisture finding its way in and resulting in mold being very close behind. That’s why you should leave it to us!

If you are experiencing any mold in your crawlspace or are looking to get a vapor barrier installed, give us a call and set up your appointment today!

SERVPRO of New Kent, Williamsburg and Northern Neck


Always Here to Help

10/29/2020 (Permalink)

As businesses are opening back up there are still individuals who are skeptical of traveling too far outside of their home. Are you looking to encourage patrons to come back to your restaurant? Are you looking to assure your employees that you care about their wellbeing? Are you looking to keep your employees and patrons safe?

Despite the uncertain of COVID-19, you can always depend on SERVPRO of New Kent, Williamsburg, and Northern Neck. The Certified: SERVPRO Cleaned Program provides business owners as well as patrons peace of mind when they see our logo displayed on their favorite location. We use products and procedures to disinfect all highly touched surfaces and areas of concern as suggested by the Center of Disease Control. This process leaves behind no residue or strong chemical odor, making it ideal for any business setting.

Give SERVPRO of New Kent, Williamsburg, and Northern Neck a call 804-966-1400.

Mold Reactions

8/7/2019 (Permalink)

The thought of mold is terrifying for some. It is commonly believed that mold can cause health effects. There are various strains, colors, textures, and growth rates making it difficult for the untrained to handle properly. At SERVPRO we have professionals that draw up the best plan of action to take care of any microbial growth in your home or business.

Our estimators do a detailed inspection of the issue and situation. They take multiple factors into account when creating a plan for remediation and mitigation of your home or business. SERVPRO of New Kent, Williamsburg, and Northen Neck understands that all mold situations are not created equally. This understanding is the driving force behind our designated estimators job to survey and create a scope before proceeding with work immediately. 

Do you believe that you may have mold in your home or business? Give SERVPRO of New Kent, Williamsburg, and Northern Neck a call 804-966-1400. 

Mold in Basements

8/7/2019 (Permalink)

Mold in basements is a call our SERVPRO office gets just about every day. This is due to the fact that many basements are not built out correctly meaning there can be moisture present. Or another common problem is moisture seeps into the basement from sources like gutters, drainpipes, faulty foundations, leaking pipes, and the list goes on. Our SERVPRO professionals are trained to spot the source of a water leak especially in the cases related to mold. When our professionals spot the mold they then draw up a detailed plan to rid the area of mold and correct the issue causing mold to grow in the first place.

Mold is also common in structures that have suffered water damages and were not dried out properly after the loss. So make sure you call SERVPRO for your water damage.

Escape Planning

8/7/2019 (Permalink)

Although an emergency escape plan is not required for all businesses, Occupational Safety and Health Administration (OSHA) recommends building an emergency action plan to protect yourself, your employees, and your business during an emergency situation. OSHA suggests the following steps when developing such a plan.

Draw a map of each level of the building and show all doors and windows or use a blue print. Make sure all doors and windows that lead outside open easily.

Consider escape ladders for second and thirds levels. Only purchase collapsible escape ladders evaluated by a recognized testing laboratory.

Choose an outside meeting place a safe distance in front of building. Mark the meeting place on the escape plan map.

Plan for everyone in the building with special considerations for elderly or disabled individuals.

Practice your fire escape plan.

Organize an Emergency Preparedness Procedures review with employees to review your company emergency plans.


8/7/2019 (Permalink)

SERVPRO professionals offer many tools to help their customers in the middle of disasters. However now SERVPRO professionals are offering a tool to their customers to help prepare them before disaster even strikes. This new tool is called an ERP (Emergency Ready Profile) which can be downloaded from the Apple or Android App store by searching SERVPRO. This app allows SERVPRO to set up a date and walk your property with you, to create a profile for what you would be during a fire or water damage. The app holds the information for where the water, electrical, gas, and computer server shut offs are located in your building along with contact and account numbers for those companies. The free SERVPRO app also details where the best location for SERVPRO vehicles to park during an emergency. Your contact person at SERVPRO also has their phone number listed so you just open the app and dial.

Fire Damage - Tips While you Wait

8/7/2019 (Permalink)

When fire damage happens at your home or property it is a terrifying moment. So here are some tips to help you while you wait for our crews to reach your property:

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.

  • Keep hands clean. Soot on hands can further soil upholstery, walls, and woodwork.

  • Place dry, colorfast towels or old linens on rugs, upholstery and carpet traffic areas.

  • If electricity is off, empty freezer/fridge completely and prop doors opens to help prevent odor.

  • Wipe soot from chrome kitchen/bathroom faucets, trim, appliances then protect these surfaces with a light coating of lubricant.

  • If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks, and tubs to avoid freezing pipes.

  • Change HVAC filter; leave system off until a trained professional can check the system.

  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC.

Experienced water damage? Give SERVPRO of New Kent, Williamsburg, and Northern Neck a call.


Water Damage - Tips While you Wait

8/7/2019 (Permalink)

Sometimes it takes homeowners or business owners as soon as few minutes to a few days to notice. So here are some tips to help you while you wait for our crews. These tips are for clean water sources such as cold supply lines, etc.:

  • Shut off the water source if possible or contact a professional to do so.

  • Turn off circuit breakers for wet areas of the building if access to the power distribution panel is safe from potential electrical shock. Do not enter rooms with standing water as electrical shock hazards may exist.

  • Remove as much excess water as possible by mopping and blotting. Wipe excess water from wood furniture after removing lamps and tabletop items.

  • Remove and prop up wet upholstery cushion to allow more even drying.

  • Move any painting, art objects, computers, documents and other valuable items that may be sensitive to moisture.

  • Do not leave books, newspapers, magazines or other colored items on wet carpets or floors as they may cause staining.

  • Do not use your household vacuum cleaner to remove water as there is potential for electrical shock or causing damage to the vacuum cleaner.

  • Do not turn on ceiling fixtures if ceiling is wet: don’t enter rooms where ceiling are sagging from retained water.

Experiencing water damage? Give SERVPRO of New Kent, Williamsburg, and Norther Neck a call. 


Different Restoration Tools

8/7/2019 (Permalink)

Would you know what the following do?

  • Moisture Sensor: used to detect moisture in carpets, baseboards, and walls

  • Moisture Meters: used to determine the actual moisture content of various materials. The moisture tester provides accurate readings, allowing us to monitor the drying process

  • Thermo hygrometers: measure temperature and relative humidity. When armed with this information, we can calculate and create an environment most conducive to drying. When facing a contaminated water loss, it is not only important to dry the structure, but the structure must also be disinfected and often deodorized.

  • Ultra Low-Volume Fogger: these will atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach areas.

  • Thermal Foggers: these dispense solvent-based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor-causing particles.

Hurricane Season

8/7/2019 (Permalink)

 Here are some stats and safety tips

The peak time of the year for hurricanes here in the Atlantic region is June-November. On the Pacific the peak time of year is May- November. Our franchise has traveled all across the country cleaning up after hurricanes. No distance is too far for us.

  • Did you know the force of a hurricane is from 74-155+ miles per hour?

The cost of hurricane damage is usually a couple million per storm. Hurricane Sandy though caused nearly $62 billion in damages once it hit the USA. Our franchise spent a month in New Jersey doing storm work. $128 billion in damages was caused by Hurricane Katrina. Our owner Joey and another franchise spent over 5 months together in Louisiana cleaning up after Katrina.

Mold Estimates

6/7/2018 (Permalink)

Mold Estimate

When you contact our franchise about mold we usually start with an estimate. This means we schedule for a certain day and an estimator will come out to your building or home to see where you think there is mold. The estimator always tries to identify what is causing the mold to form if there appears to be any.

Some causes of mold can be high humidity, moisture in the walls, leaking pipes, or etc. We trust our highly certified estimator Manuel to make the call on where the mold is coming from, as he has been with the company for over 15 years. Manuel also holds the IICRC certification for mold. This means he has taken and will continue to take classes related to mold in order to keep his certification valid.

Once our estimator comes out and finds the source of the mold growth and has an idea of what is happening in the space, he'll come back to the office to form an estimate for the property owner. This estimate details line item by line item what our SERVPRO will do to rid the property of mold. The total cost for job is also then disclosed to the paying party.

After the estimate is reviewed and approved for work our technicians are scheduled. During the mold remediation process the property owner is updated regularly to make sure that they don't have any questions.

Steps to Coordinating Your Water Damage

6/7/2018 (Permalink)

Water damages initially have more going on behind closed doors than you think.

  1. The loss occurs, water is flowing from unknown source or visible source

  2. You call SERVPRO or your Insurance company, that then, gives you SERVPRO’s number

  3. SERVPRO then walks you through a few questions, a main one being have you turned off the source of damage. If the answer is you can’t turn it off yourself, we set up a plumber or other professional to turn off the damage causing source

  4. Meanwhile our 24/7 on call company sets a crew in route towards your loss with a ready truck that has been preloaded with all the equipment needed to take care of your loss

  5. When arriving an authorization to perform services is signed

  6. After that our crews go to work drying out your home or building


6/7/2018 (Permalink)


Even a small fire can cause odors for years to come if affected areas are not properly cleaned and deodorized. Fire, smoke and soot damage in your home or business can create unpleasant and potentially permanent problems.

As various materials burn, the smoke produced travels throughout the structure, leaving odorous residues and deposits on surfaces and in hared to reach places. Unless fast professional action is taken, these residues and deposits can cause permanent damage to contents and may result in periodically resurfacing odors.

SERVPRO professionals provide specialized services that rid your home or business of offensive odors left by fire or smoke damage. Any restorable item in affected areas will be professionally cleaned and deodorized, including: furniture, draperies and upholstery, electronics, art, flooring, walls, ceiling, HVAC air ducts and more.

SERVPRO professionals do not cover up lingering odors with a fragrance; they seek out and remove the sources of the odor. Ask SERVPRO professionals to explain the carious deodorization methods available and which will work best for you.

If you suffer fire damage – or some other accident – and require deodorization services, contact us at 804-966-1400. Whether its fire, water or mold damage – or just a stubborn odor that refuses to go away – we’ll help make it “Like it never even happened.”

Candle Fires

6/7/2018 (Permalink)

Candle Fires

The U.S. Fire Administration released a Topical Fire Research Report in July of 2006 entitled, “Candle Fires in Residential Structures”, which examines the causes and characteristics of residential candle fires. According to the report, candles are responsible for an estimated 23,600 residential structure fires annually resulting in $390 million in direct property loss. Candle sales and usage increase during the winter and holiday season and peak in December. Almost 25% of candle fires occur during December and January. The number one cause of candle fires is placement near combustibles. Typically, the items initially ignited by candles include furniture, curtains, bedding and cabinetry. In December, holiday decorations are the first to ignite. Most candle fires result from accidental error and negligence, such as leaving burning candles unattended. Caution, common sense and attention to your surroundings can help reduce the risk of candle fires.

Some Tips for Candles Usage:

  • Ensure lit candles are in sturdy metal, glass, or ceramic candle holders and are placed where they cannot easily be knocked down

  • Keep candles out of reach from children and pets

  • Extinguish candles after us

  • Blow out all candles before napping or falling asleep

  • Never leave burning candles unattended

Experienced fire damage? Give SERVPRO of New Kent, Williasburg, and Northern Neck a call.


General Fire Facts

6/7/2018 (Permalink)

Fire Preventative Tips:

  • Install smoke alarms outside each sleeping area and every level of a home

  • Check smoke alarms once per month an change the batteries at least once per year

  • Plan an escape route and practice it at least twice per year

When our SERVPRO franchise arrives on the scene follow a fire, their first step is to calm the customer’s fears. The second step is to pre-test smoke to determine what type of fire has taken place. Knowing the types of smoke and their behavior patterns is crucial.

Are you aware of the different types of smoke?

  • Wet Smoke – Plastics & Rubber: low heat, smoldering, pungent odor, sticky, smears.

  • Dry Smoke – Paper & Wood: fast burning, high temperatures, heat rises, therefore the smoke rises.

  • Protein Smoke – Produced by evaporation of material rather than from a fire: virtually invisible, discolors paints and varnishes, extreme pungent odor.

  • Fuel Oil Soot – Furnace Puff Backs.

    Smoke and soot residue can damage carpet, upholstery and contents if not removed quickly and efficiently. In a fire-damaged structure with soot on the walls and other surfaces, cleaning and restoration is less disruptive and more cost-efficient than replacement. Replacement may also mean a longer disruption time than restoration. For a company waiting to open for business, this downtime can present an enormous hardship.

    Pre-testing helps to determine:

  • The most effective cleaning and restoration processes

  • Pre-existing conditions

  • The extent of the loss

  • Overall costs of the restoration process

  • Replacements

  • What is restorable and what must be replaced

Safety - Newslines

6/7/2018 (Permalink)

Safety- Newsline

Wireless Emergency Alerts or WEAs are emergency messages sent by authorized government alerting authorities through your mobile carrier. Government partners included local and state public safety agencies, FEMA, the FCC, the Department of Homeland Security, and the National Weather Service. Alerts received at the right time can help keep you safe during an emergency with WEA, alerts can be sent to your mobile device when you may be in harm's way, without need to download an app or subscribe to a service WEA may share:

  • Extreme weather warnings
  • Local emergencies requiring evacuation or immediate action
  • AMBER Alerts
  • Presidential Alerts during a national emergency

A WEA will look like a text message on your mobile device. The WEA message will typical show the type and time of the alert, any action you should take, and the agency issuing the alert. The message will be no more than 90 characters.

Spring Cleaning Office Tips

6/7/2018 (Permalink)

Divide Your workspace Into Zones:

Determine how you want and need to use the space and set up zones for your daily functions. You may require a workspace for your computer, a library area for your reseach, a storage area for supplies and a filing area for your archives. This will provide a foundation for a more efficient use of space.

Keep Only What You Need At Arm's Length:

Boxes of pens, stacks of papers and old coffee cups need to go . Rid your desk of visual clutter by paring down the items on top to the essentials only. Supplies, paperwork and personal items should be kept in the zones you've established for them.

Sort Your Catch-All Drawer:

Use drawer dividers to give everything a place, like compartments for paperclips and rubber bands. Go through the drawer every six weeks and clear out anything that is out of place or isn't being used.

Eliminate Digital Clutter:

Digital clutter can be just as stressful as physical clutter. Organize digital files and your e-mail inbox just as you would paper files - with a system of logical and clearly labeled folders. Also, keep the icons on your desktop to a bare minimum, and trade in sticky notes on your monitor for calendar reminders.

Clean Air

6/7/2018 (Permalink)

Its spring time which means flowers are budding and pollen is being launched into the air. If you’re anything like the ladies in our office allergies are astruggle for you this time of year. Constant sneezing, itchy eyes, and that tingle in your throatthat water can’t get rid of. To help cut down on the allergens in your office or home we at SERVPRO specialize in the latest clean techniques.

One of the major causes for feeling bad that people don’t think of is in the very air you breathe. The air duct systems that run through your house or office are supposed to be cleanedevery seven to ten years. Changing the air filters alone won’tdo the job of making the air you’re breathing completely clean, but they help.

When our technicians come out to perform a duct system cleaning we count the number of vents, returns, and units you have, then factor a price. We also offer two special treatments for your duct lines which are aSealand Oxine. Both are great for allergies and you can do both during the same duct cleaning. The Seal is the most popular with our customers as you can never tell that you had it sprayed in the duct lines no matter how many years go by. A normal cleaning won’t capture all of the microscopic spores you can’t see so we suggest the seal, as it traps those spores to the sides of the duct lines with a clear flexible solution. The Oxine is similar to the Seal though the Oxine is more like a sanitizer. So if you think there is something growing in your duct system, like mold, the Oxine will help control the growth.

What goes into a Water Damage

6/7/2018 (Permalink)

A pipe burst in the attic of an older woman's home while she was away on vacation. When she returned her home was completely flooded. The homeowner had no idea how long the pipe had been dumping water into her whole house.  There was standing water at least an inch deep throughout the main level. This was after the water had traveled from the third story attic through the second story of the house saturating all the ceilings and walls.

Thankfully the woman’s daughter knew exactly who to call when her insurance company let her choose the restoration company to take care of her mother’s loss. SERVPRO was out onsite the morning of their return home. Our crews quickly went to work extracting the standing water. Putting equipment into place to start the structural drying of the home. Cleaning up debris as ceilings were falling due to the weight of the drywall being water saturated with water.

The contents from the home was cleaned and packed away while the restoration of her home was going on. The carpet and flooring had to be demoed as everything was ruined by the standing water.

Even though there was demo happening most people would ask why it is necessary to have drying equipment on site? When demoing a whole house water damage that had been sitting for a long period of time you remove the ruined materials: drywall, tile, hardwood, baseboards, and so on. Once the saturated materials are removed SERVPRO dries the framing other materials that are savable. With drying the materials that are left in the house SERVPRO can help insure that mold will not be an issue once the home is put back together; with hanging drywall and replacing flooring.

Crazy Deer

6/7/2018 (Permalink)

Last month, December of 2015, we received two phone calls from customers that stood out to our SERVPRO franchises. We had a residential home and an insurance agency office on the same day have a deer jump through a window.  Both of these deer proceeded to track blood all throughout the structures in their dazed state of confusion.  After being in business for over 20 years we have done many different types of blood clean ups. Deer blood is included in our variety of experience for Bio Hazard Remediation.

What Would Your Office Do?

When it came to the insurance office with the deer jumping through the front window, they knew exactly who to call. SERVPRO was out on site the same day as the loss occurred. There were a total of six areas affected when the deer finally stopped running around. Everything from the office entry way to desks, printers, floors, ceilings, filing room, bathroom, break room, hallways, and main office had to be cleaned and sanitized.

            As the insurance company expected, from previous claims we had work with them on, SERVPRO had them back up and running in only 3 days. That time frame included the first day of work where we received the emergency call around 4 o’clock in the afternoon. Though the insurance agency wished they never had to go through something like this, SERVPRO made it "Like it never even happened." for them.

Is this Reality or a Murder Show?

Now the equally dramatic if not more terrify phone call about a window jumping deer was from homeowners that called us in to clean up blood. The wife walked in their home late in the evening and she immediately saw blood everywhere. Logically the homeowners called 911, thinking that someone was in their home. The police sent officers out to clear the home for entrance, only to find out there had been a deer trapped in the home.

            Our on call crew got the call late at night about the Bio Hazard Clean Up and was out there that night. The deer ran through a total of six rooms in the home, leaving a trail everywhere it went. After four days of cleaning the homeowners were back in their home. The structure had been disinfected and cleaned so it was "Like it never even happened."


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